Membership and Administration Coordinator 

WHO WE ARE


As one of the oldest institutions in the city, we continue to play a pivotal role in helping Townsville continue to develop, grow, and prosper. In a business world that is rapidly evolving, it is essential to stay connected, be informed, and have your voice heard by decision makers. At the Townsville Chamber of Commerce, we embody these principles every day. 

Since our foundation in 1882, we have been at the forefront of fostering the entrepreneurial spirit that continues to thrive today across all pillars of industry in our region.

THE ROLE:

The Chamber of Commerce is seeking a highly organised and detail-oriented individual to join our team as a Membership and Administration Coordinator. The successful candidate will be responsible for managing all aspects of our membership program and providing administrative support to ensure the smooth operation of the Chamber.

Membership Coordination:

  • The primary point of contact for all new and existing members, answering inquiries and providing information about membership benefits and services.
  • Process memberships, renewals, and payments in a timely and accurate manner.
  • Maintain accurate membership records and databases.

Engagement Initiatives:

  • Coordinate membership recruitment and retention initiatives, including membership campaigns and membership events.
  • Assist the team in the planning and execution of all Chamber events and programs.
  • Ensure seamless execution of member events and provide on-site support at all events as needed.

Communications:

  • Manage communication with members including creating informative weekly e-newsletters.
  • Monitor and respond to member enquiries and feedback in a helpful and timely manner.

Administrative Support:

  • Provide administrative support to the CEO and other staff members as needed
  • Manage incoming calls, emails, and correspondence, redirecting enquiries as necessary.
  • Organise and maintain physical and electronic filing systems, ensuring accuracy and accessibility of documents.
  • Prepare and edit documents, reports, presentations, and other materials as required with high attention to detail. Including monthly Membership reports for the board.
  • Maintain office supplies inventory and coordinate mail.
  • Oversee the maintenance and cleanliness of the office space, coordinating repairs and maintenance services.
  • Monitor office equipment and arrange for repairs or replacements as needed.

Financial Administration:

  • Assist in processing invoices, expense claims, and other financial transactions.
  • Provide weekly financial reports to the CEO and Treasurer
KEY PERFORMANCE INDICATORS:
  • Member Retention Rate: Maintain a high retention rate by implementing strategies to address member needs and concerns.
  • Event Attendance: Meet or exceed attendance targets for Chamber events and initiatives.
  • Member Satisfaction: Regularly survey members to assess satisfaction levels and implement improvements based on feedback.
  • Engagement Metrics: Monitor engagement metrics such as event participation, website traffic, and social media interactions to gauge member engagement and satisfaction.

ABOUT YOU:

You must have a positive can-do attitude, a big-picture focus to make a difference to our growing community and the willingness to help the team wherever required and someone we can rely on and trust. As we are a small, high-performing organisation, candidates must have attention to detail, be efficient, agile when juggling multiple tasks and prepared to go above and beyond the call of duty.

Qualifications:

  • Experience in a membership coordinator or administrative role
  • Strong organisational skills with the ability to multitask and prioritise
  • Strong communication, interpersonal, and customer service skills
  • Proficiency in Microsoft Office Suite
  • Ability to work independently and collaboratively in a fast-paced environment.

 

Desirable:

  • Bachelor's degree in finance, business administration, marketing, communications, or related field
  • Experience in using Glue Up and Xero an advantage.

This is an excellent opportunity for a motivated individual looking to gain valuable experience within a dynamic organisation.

We offer a competitive salary, flexible working arrangements, and opportunities for professional development.

HOW TO APPLY:

To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and why you would like to work with us to ceo@townsvillechamber.com.au.

Application deadline is midnight Sunday 26th May 2024.

We look forward to reviewing your application!